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Summer Seminar – Shifting to High Value Work Through Technology
August 18 @ 8:30 am - 12:30 pm EDT
Technology continues to evolve advancing operational efficiency by enabling personnel to focus on high value work and deliver outputs of higher quality and in a more expedient manner. Join ISACA Greater Washington DC and Guidehouse for its summer seminar on Shifting to High Value Work Through Technology.
IT program managers and professionals, information system functional users and business owners, business executives, students or professionals interested in adopting emerging technologies to enhance operational efficiencies of organizations should attend this event.
There is no fee for this virtual event! Register by August 17th @ 5PM.
“The adoption of machine learning (ML) in fighting financial crime will likely explode as technology solutions become more effective and efficient—driven by work-stream prioritization, product maturity, and refinement of implementation processes.”
This was the key takeaway from a global survey conducted in 2020, “The Evolving Role of ML in Fighting Financial Crime,” conducted by Guidehouse and Compliance Week, in partnership with the International Compliance Association. While survey responses demonstrated similarities between US and Europe (UK/EU) organisations, our analysis also identified notable differences among participants in both regions. This article examines key areas where European survey responses deviated from those by US or global participants. This should be of particular interest to European organisations wishing to benchmark maturity against both global and European peers.
Leading commercial companies, such as Amazon and SpaceX, take a disciplined approach to develop innovative products that satisfy their customers’ needs. This approach allows leading companies to deliver their products to market on time and within planned costs.
Unlike private companies, federal agencies don’t have to focus on profit margins and return on investments. But, they are charged with ensuring that taxpayers get the best return on their dollars. And despite environmental differences, GAO has long found that agencies can still benefit from leading companies’ disciplined approaches to developing and delivering products.
In a new report, GAO looked at how some of the federal government’s biggest spenders—the Departments of Defense and Homeland Security and NASA—invest billions of dollars to buy things like stealth jets, silent subs, and lunar rovers, all with complex software.
Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate countries’ digital transformation journeys since the 1980s. The WBG launched the GovTech Initiative in 2019 to support the latest generation of these reforms. Over the past five years, developing countries have increasingly requested WBG support to design even more advanced digital transformation programs. These programs will help to increase government efficiency and improve the access to and the quality-of-service delivery, provide more government-to-citizen and government-to-business communications, enhance transparency and reduce corruption, improve governance and oversight, and modernize core government operations. The GovTech Initiative appropriately responds to this growing demand. The GovTech Maturity Index (GTMI) measures the key aspects of four GovTech focus areas—supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers—and assists advisers and practitioners in the design of new digital transformation projects.
11:30 - 12:00 - Process Automation: An Untapped Opportunity for Government Agencies
Presenter: Caitlin McGurn and Ranyah Salous (Guidehouse)
Government and public sector organizations today are under constant pressure to generate more value, enhance their operational efficiencies, and attract and retain skilled employees—all while facing increasing levels of risk and public scrutiny.
Within such a dynamic environment, leveraging automation is key to transforming an organization’s operating model. The challenge is that implementing and monitoring controlled, automated processes can be complex, costly, and require specialized resources. Many organizations perceive developing automated processes as “a moving target” requiring constant improvements and new emerging technologies.
Conversely, this presents the opportunity for organizations to apply custom, targeted solutions focused solely on their needs with the help of a team experienced in implementing such bespoke solutions.
In 2020, FedScoop surveyed federal and state government IT, business, and program executives on their organization’s automation environment maturity. A large majority of respondents to this survey foresee considerable value in using automation—with 48% of respondents reporting already-implemented tools have saved them 5,000 to 100,000+ hours of work, allowing their staff to focus on higher-impact efforts.
The GSA established a centralized RPA program and have deployed automations in nearly all business lines and mission support offices including real estate, acquisition, finance, HR, IT, and administrative services. Within three years of program initiation, GSA RPA PMO deployed 101 cumulative bots using a streamlined RPA Factory approach. By the end of FY 21, the GSA RPA PMO delivered over 300,000 annualized hours of capacity, averaging over 3,000 hours per bot. The PMO trained, developed, and redeployed existing CFO employees in RPA development and integrated process redesign and improvement capabilities including process mapping, reengineering, future state planning, and performance measurement into RPA projects.
Salvatore LaScala is a partner and head of Guidehouse’s Global Investigations and Compliance practice. Possessing a broad range of subject matter knowledge and expertise, Salvatore applies his 20+ years of hands-on experience to conduct investigations and compliance reviews on behalf of financial institution clients responding to regulatory or law enforcement matters concerning anti-money laundering (AML), Bank Secrecy Act (BSA), USA PATRIOT Act and Office of Foreign Assets Control (OFAC).
Tim Mueller, with extensive experience in process transformation and technology implementation is the Financial Services (FS) Segment Technology Leader. In addition to Tim’s broad FS leadership role, he is also a member of the Financial Crimes practice. He leads the technology and data analytics team which focuses on assisting clients with selection, implementation and review of fraud, anti-money laundering (AML) and sanctions screening technology platforms. His team works with clients to: incorporate machine learning and artificial intelligence into current financial crime platforms; evaluate systems governance; review risk coverage for transaction monitoring detection scenarios and sanctions name matching algorithms; perform system tuning to maximize effectiveness while minimizing false positives; perform model validation projects; and, support data handling and analytics for large scale file and transaction reviews. Recent projects have involved assisting both regulators and financial institutions with providing the information technology functionality necessary to identify potential financial crime, and to comply with BSA/AML requirements.
Chris Durbin is an assistant director in the U.S. Government Accountability Office’s (GAO) Contracting and National Security Acquisitions team. He has 19 years of experience evaluating Department of Defense (DOD) acquisition programs, policies, and culture. He has previously overseen GAO’s annual assessments of execution risks and performance in over 80 major weapons acquisition programs. He has also overseen defense science and technology reviews on topics that included leading practices in innovation investments and management, laboratory governance, and industry independent research and development. Currently, he is overseeing new work evaluating DOD’s middle tier of acquisition pathway as well as follow-on work related to his team’s March 2022 report on key principles for product development.
Brian Smith is a senior analyst in the U.S. Government Accountability Office’s (GAO) Contracting and National Security Acquisitions team. For the last six years, he has worked on reviews related to the Department of Defense’s science & technology efforts, including best practices in innovation investments and management, laboratory governance, and industry independent research and development, as well as GAO’s efforts to refresh its leading practices methodology used to assess DOD, DHS, and NASA acquisitions.
Cem Dener is currently the Chair of Financial Management Information Systems Community of Practice (FMIS CoP) in the Governance Global Practice (GGP) of the World Bank. Dr. Dener made significant, original contributions to Public Financial Management (PFM) and e-Government reform programs in more than 40 countries over the past two decades by providing strategic advisory and hands on support for building effective and transparent digital solutions. He led the establishment of the FMIS CoP in 2010 to exchange knowledge and experiences and disseminate good practices, and develop leading edge knowledge products based on new datasets. He has extensive system design and application development experience gained in private and public sector projects, as well as in academic studies, prior to the World Bank.
Kimberly Johns is a senior public sector specialist and global lead for Govtech in the World Bank’s Governance Global Practice. Her work focuses on whole of government digital transformation, digital governance, service delivery and citizen engagement. She has over 15 years of experience working on topics of technology and solutions development, institutional and policy reform in Africa, Europe, and the Middle East and has contributed to a number of reports targeting governance issues including administrative burden, accountability and corruption. Kimberly holds a Ph.D. in Public Administration (specializing in Science, Technology and Information Policy and Research Methods) from the University of Illinois at Chicago and a Master of Science in Public Service Management from DePaul University.
Caitlin McGurn is a partner focusing on financial management, risk management, strategic planning, project management, business transformation and asset management and disposition. At Guidehouse, Caitlin works on clients in the area of financial services, including the U.S. Department of Education, National Credit Union Administration and the U.S. Department of Treasury. Caitlin has more than 15 years of experience and joined PwC as an assurance intern in Boston. She has worked in multiple areas, including commercial assurance, systems and process assurance and advisory consulting. Caitlin has supported clients in an advisory capacity across both the commercial and public sectors.
Anthony Cavallo is the lead robotic process automation (RPA) developer for the Robotic Process Automation Division in the GSA Office of the Chief Financial Officer, which has launched more than 50 automations. No stranger to automation, Anthony has been automating processes throughout his career, primarily through financial reporting. Anthony has created and managed key business intelligence tools within OCFO that are used to automate reports, dashboards, and visualizations.
Brian Mooers is a full-time Lean Six Sigma Black Belt and is currently a member of the General Services Administration’s Robotics Process Automation Project Management Office (PMO). As a senior analyst, he works with customers to identify processes for automation and then helps document and optimize the processes before moving projects to the development stage. Brian holds a master’s degree in information technology, specializing in database systems from the University of Maryland, College Park, and is currently working on his master’s in business administration from Virginia Tech.
Virtual Event Information
- This event will be presented through Zoom. Each registrant will receive a personalized Zoom link by email prior to the event.
- Prior to the event, participants must install the Zoom app on their respective devices. Participants using the web-based Zoom or calling via the phone may not be entitled to CPE credits.
- Participants must respond to all the poll questions via the Zoom polling feature or chat log in order to receive NASBA CPE credits.
- The ISACA Greater Washington, D.C. Chapter will not be responsible for the participant’s inability to respond to the polls.
If you have any registration questions about this event, please contact the chapter using the Registration Contact Form.
If you have CPE questions after the event has concluded, please contact the chapter using the CPE Contact Form.
Any presentations made available by the presenters will be emailed to the event participants.
Cancellation and Refund Policy
Cancellation and refund for advance registrations is allowed if cancellations are submitted through the registration system. Refunds vary depending on the date of cancellation. See ISACA GWDC Event Policies for details.
If ISACA GWDC cancels the event, all registrants will be notified as soon as possible through email at the email address provided during registration. Full refunds will be provided.
The GWDC welcomes your comments, complaints, suggestions, questions, and other feedback concerning our website information and services. All complaints should be submitted through the Registration Contact Form.
Earn up to 4 Continuing Professional Education (CPE) credit in the area of Information Technology. The ISACA® Greater Washington, D.C. Chapter is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org
CPE Distribution and Evaluation Survey
CPEs will be distributed via e-mail along with the event evaluation survey after the completion of the event. Attendees must be present for the full event and respond to polling questions to receive full CPE credit.
- Learning Objective: After completing this event, students will have a better understanding of the latest trends and current topics for adopting emerging technologies to enhance operational efficiencies of organizations.
- Prerequisites: None
- Advance Preparation: None
- Program Knowledge Level: Basic
- Delivery Method: Group-Internet Based
- Field of Study: Information Technology - Technical