Frequently Asked Questions
The following FAQs answer basic questions about chapter events, publications, and resources as well as common questions received from the Chapter Membership. If the FAQs don't answer your question, please contact the Chapter Board.
Events and Contacts
Each chapter event has a dedicated page with all of the event details and registration information. Each event has a specified Point of Contact (POC) if there are questions or registration problems.
Links to event sites are listed on the home page and the Chapter Events calendar.
The chapter provides training events such as conferences and special seminars, exam review courses for all 4 ISACA certifications, and networking mixers.
Visit the Chapter Events page for more information on these events.
Each event website (see previous FAQ) has a section listing the GWDC Point of Contact for that event.
If you have special accommodations, such as hearing or vision assistance, please contact the reservations POC designated on the event page.
Payment and Failed Transactions
Yes. Payment is required at the time of registration for all events. For advance registration, payment is requested during the registration process through our service provider, Cvent. Payments made on the day of the event are processed through our credit card terminal.
Visit the Event Policies page for more information
Only credit card payments are accepted (Visa, MasterCard, American Express, and Discover).
Purchase orders, checks, and cash are not accepted for any chapter event.
You will receive an e-mail confirmation for all transactions, whether successful or not.
No. The chapter requires payment at the time of registration. You will receive an e-mail notifying you that the transaction has failed. You will need to re-register.
If you have continued difficulty, contact the Registration POC on the Event Summary page (see FAQ Above for Event contacts).
The most common reason for transaction failures is incorrect address or security code number. Therefore check the billing address to ensure it is correct or modify if needed. For security reasons, we also require the card's security PIN located on the back of the card.
Another reason for card failure is entering a misspelled name for the card holder.
If you have a failed payment, try again or contact the Registration POC (see FAQ above). We can investigate the reason for the payment failure.
CPE's
Yes. Continuing Professional Education (CPE) credits are given for Chapter training events. The number of CPE's is listed on the Event Summary page for each event. CPE's are granted in the area of Specialized Knowledge and Education.
The ISACA® Greater Washington, D.C. Chapter is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education of the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.
Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North Suite 700, Nashville, TN, 37219-2417.
Web site: www.nasba.org.
The Registration POC for the event can help you replace your CPE certificate.
No. It is the Member's responsibility to communicate CPE credits earned from Chapter events to ISACA International.
Registration
For training events, registration is required.
For networking mixers, an RSVP may not be required. The networking mixer page will clearly indicate whether and RSVP is required.
To register prior to the event, visit the Chapter event calendar and click the event's link, which will take you to the event's summary page. If the event is open for registration, the "Register" button will appear on the upper-right hand and bottom right-hand corner of the page. Online registration is the only option available for registration in advance of the event.
Payment is required at the time of registration for all events. See Payment FAQ for more details.
We recommend advance registration for all chapter events, as the capacity for many of our events is limited due to the size of the event location.
Online registrations will generally not be accepted after the noon on the Friday before the event. This allows Chapter volunteers sufficient time to prepare materials for the event.
While we typically have sufficient capacity to accommodate registrations the day of the event, this may not be the case for all events. The "Capacity" section of the event's summary page displays how many seats are remaining.
Members are included in our contact list based on member number. This allows us to easily update the list with updated contact information from ISACA International.
Therefore, by entering your ISACA membership number, you can begin the registration process using your basic contact information and not creating a new contact record.
Creating a second contact record may result in resulting duplicate e-mails from the Chapter, as we use the contact list in our service provider Cvent for the Chapter's mailing list.
Instructions are provided throughout the registration process for obtaining the member discount.
Yes, you can view your registration online. All registrants receive an e-mail after successful registration for an event. This e-mail contains a confirmation number. To view your registration, click the link in the e-mail.
Alternatively, go to the event website and click the "Already Registered?" link at the top or bottom of the Summary page and enter your confirmation number along with name and e-mail address.
Both of these methods place you on your "My Registration" page. From here you can view your registration, including payment information.
Cancellation and Complaints
Cancellation and refund for online registrations, less a cancellation fee, is allowed if cancellations are submitted through Cvent by the cutoff date specified in the event announcement, typically one or two business days before the event.
Cancellation fees are specified in the Registration information section of event's summary page. Online registrants who do not attend the course or do not cancel by the event cutoff date are not eligible for a refund.
Attendee substitutions will generally be accepted. (See FAQ below)
Visit the Event Policies page for more information
The Chapter welcomes your comments, complaints, suggestions, questions and other feedback concerning our Web Site information and services.
All complaints should be directed to the Chapter Board of Directors. Please visit the Chapter Board page for information on contacting the Board.
Cancellation: Each event site has a Cancellation page with instructions on how to self-cancel your registration. All cancellations are subject to the refund policy, which includes a cancellation fee. These fees are included in the Cost/Payment pages on the event site.
Substitutions: Are available if the name and contact info for the replacement is communicated by the registered attendee to the Event POC at least two business days prior to the event. (See FAQ above for event contacts)
There are two ways to cancel your registration:
Self-cancellation: To cancel your registration:
- Step 1: Access your "My Registration" page. A link to this page is included in your registration confirmation e-mail. Enter the required information, also contained in the confirmation e-mail.
- Step 2: From the My Registration page you can view details about your registration and payment information. To cancel your registration, click the "Unregister" link on the menu bar.
If you do not have your confirmation e-mail, then contact the Registration POC for the event. Alternatively, click the "Already Registered" link on the event's registration page and request a copy of your confirmation number.
Assisted cancellation: Contact the Event POC and he or she can help you.
Presentations
Presentations for chapter conferences are generally posted.
Presentations from Special Seminars and Review Courses are not posted. These typically contain proprietary training material.
Presentations are posted as Adobe PDF files in our Presentations library.
The chapter will post conference presentations when permission is received from the presenter and their organization. In some cases, permission is not received.
Presentations are usually posted within one to two weeks of the conference.
Presentations from Special Seminars and Review Courses are not posted. These typically contain proprietary training material.
Chapter Contact Information
ISACA Greater Washington, D.C. Chapter
P.O. Box 13993
Arlington, VA 22219
The chapter does not have a central telephone number. If you need a phone number to complete a training request, please contact the Registration POC (See FAQ above).
View the Chapter Board page for details on contacting Chapter Board Officers and Directors.
Articles
Yes, articles can be submitted by GWDC Members. Simply go to the Submit an Article idea page, and follow the onscreen instructions. A Member of the Communications Committee will assist you in identifying topics and also review your submission and suggest editorial changes as needed.
Articles should be between 1400 and 2500 words. Two-part articles will be considered. Articles should be easy to read and accessible for editing (e.g. no PDF files). Topics should be related to IT security, governance, and audit.
E-mail List
Members of the GWDC are automatically added to the Chapter e-mail list using information provided to ISACA International. Also, anyone who registers for our events is automatically added to the e-mail list.
Anyone who would like to be added should contact the GWDC Internet Director to be added to the mailing list. For more information, visit our Mailing List page.
All e-mails you receive from the Chapter contain a link that will remove you from the mailing list.
Volunteering
To become a volunteer, contact the Volunteer Coordinator. For more information, visit the Volunteer page.
Job Announcements
If an organization has a specific position to advertise on the job announcement board, then it can be submitted for review. All announcements are subject to review by the Chapter Board.
An expiration date is required to be added to any announcement by the organization.
Training Offers
Periodically training providers will offer discounts to their events for Chapter and ISACA members. Members should register for these special training offers with the training provider, not the GWDC.
Special training offer discount codes are posted to "Messages" in the Chapter at-a-glance section of MyISACA. This is done to ensure that only Chapter members can see the discount codes and registration instructions.