This page provides details on registering and paying for chapter events. See our FAQ page for a full list of commonly asked questions.
Frequently Asked Questions
Online Payments Accepted: Only online registration is available in advance of the event. Only credit cards (Visa, MasterCard, American Express, and Discover) are accepted as payment for online registration. Payment must be made at the time of registration or the registration cannot be completed.
Payments Accepted at the Door: If you register and pay at the door on the day of the event, credit card payments are only accepted (Visa, MasterCard, American Express, and Discover). Checks, cash, and purchase orders are not accepted for any chapter event.
Mailing Address: Our mailing address is: P.O. Box 13993 Arlington, VA 22219. Please use this in completing your organization’s training request forms. The Chapter does not have a phone number. E-mail is the primary means of communication with the chapter.
Receipts: Once you register, you should receive an e-mail with your payment information. You can also view this information by accessing your “My Registration” page.
My Registration: This page provides the details of your registration, payment information, and if necessary, the option to cancel your registration. You can access your “My Registration” page from your confirmation e-mail or by clicking the “Already Registered” link and entering your name, e-mail address provided during registration, and confirmation number. If you do not have your confirmation number, there’s a link to have it e-mailed to you.
Failed Transactions: If your credit card transaction fails, you will receive an e-mail notice. If this happens, your registration was not completed and you will need to re-register. The most common reason for transaction failures is incorrect address or security code number. By default, Cvent includes a registrant’s address as the credit card billing address. Therefore check the billing address to ensure it is correct or modify if needed. For security reasons, we also require the card’s security PIN located on the back of the card. Another reason for card failure is entering a misspelled name for the card holder. If you have a failed payment, try again or click the Contact Us link for the event. We can investigate the reason for the payment failure.
If you are unable to attend an event, you can cancel your registration. All cancellations must be received by the event’s REGISTER BY date. A $10 cancellation fee is charged for conferences and a $15 fee is charged for Seminars and Review Courses.
The confirmation e-mail you received provided instructions on how to cancel. Briefly:
- Click the REGISTER link for the event.
- Click the ALREADY REGISTERED link at the top of the page
- Enter your confirmation number (link to e-mail your confirmation number is provided)
- Click the UNREGISTER link on the left-hand side of the page.