Frequently Asked Questions
The following FAQs answer basic questions about chapter events, publications, and resources as well as common questions received from the Chapter Membership. If the FAQs don’t answer your question, please contact the Chapter Board.
Events and Contacts
Where do I find details on chapter events, such as cost, CPEs, location, etc?
Each chapter event has a dedicated page with all of the event details and registration information.
Links to event sites are listed on the home page and the Chapter Events calendar.
What types of events does the chapter present?
The chapter provides training events such as virtual conferences, seminars and workshops, exam review courses, and in-person networking socials. We also hold one to two in-person conferences a year.
Visit the Chapter Events page for more information on these events.
Who should I contact if I need assistance for a specific event?
If you have a question about registering for an event, you can contact us using the Registration Questions contact form.
If you have a question about CPEs for an event, including questioning the credits awarded, you can contact us using the CPE Questions contact form.
How do I communicate special accommodations I need (e.g. hearing, vision, etc.)?
If you have special accommodations, such as hearing or vision assistance, you can contact us using the Registration Questions contact form.
Event Registration
Do I need to register for Chapter events?
Advance registration and payment is required for all chapter events.
How do I register and pay for Chapter events?
Each event page has a green button that links to the registration website. Events that are not open for registration will have a note on the event page and the button will not be present.
The registration and payment process is handled through Cvent. Payment is the last part of the process and is required for registration to be completed.
What is the latest I can register in advance for an event?
All events include a registration deadline on the event page right about the registration button.
For virtual events, the deadline is usually the day before the event, to ensure that registrants are provided the virtual conferencing links.
For in-person events, the deadline is usually a few days before the event to provide time to communicate attendance counts to the venue hosting the event.
Will there be on-site registration at the door the day of the event?
No. For in-person events, there is no on-site registration. All attendees must register in advance.
For GWDC members, how do I receive the membership discount to chapter events.
Current GWDC members receive discounts to all chapter events that charge a fee.
To ensure you receive the discount during registration, members need to ensure that the following information is entered on the first page of the registration process:
- Email Address: Enter the email address on file with ISACA Global. Our contact listed is updated from the GWDC member roster provided by ISACA Global.
- Member Number: Enter your ISACA membership number, including any leading zeroes.
The most common registration issue regarding application of the membership discount is not entering the above information. For example, members may use their personal email address for ISACA communications but attempt to register with their work email. This will result in the discount not being applied.
To make this easier, emails sent out regarding specific event have a registration link tied to each recipient. When clicked, your email address and membership number are automatically entered in the registration form. (Note, if you forward these emails, your personalized registration link will also be forwarded.
We updated our contact list about every two weeks, so if you joined in-between updates, contact us and we’ll update your information.
If you are a GWDC member and have any issue with receiving the member discount to an event, you can contact us using the Registration Questions contact form.
Do members of other ISACA chapters receive a discount to GWDC events?
No. Only current GWDC members receive discounts to GWDC events.
However, we occasionally enter into arrangements with other ISACA chapters and offer discounts to events in exchange for promotion of our events, typically seminars and review courses.
Board members from other ISACA chapters can reach out to us using our Contact Us form to inquire about such arrangements.
Can I view my registration online to print a payment receipt?
Yes, you can view your registration online. All registrants receive an e-mail after successful registration for an event. This e-mail contains a confirmation number. To view your registration, click the link in the e-mail.
Alternatively, go to the event website and click the “Already Registered?” link at the top or bottom of the Summary page and enter your confirmation number along with name and e-mail address.
Both of these methods place you on your “My Registration” page. From here you can view your registration, including payment information.
A link to a payment receipt is also included in your registration confirmation email.
Payment and Failed Transactions
Do I need to pay for the event when I register?
Yes. Payment is required at the time of registration for all events. All payments are processed during the registration process through our service provider, Cvent.
Visit the Event Policies page for more information on our payment policy.
What forms of payment are accepted?
Only credit card payments are accepted (Visa, MasterCard, American Express, and Discover).
Purchase orders, checks, and cash are not accepted for any chapter event.
How do I know that my registration and payment were successful?
You will receive an e-mail confirmation for all transactions.
If you have a question about whether you are registered for an event, you can contact us using the Registration Questions contact form.
Am I registered if my credit card transaction failed?
No. The chapter requires payment at the time of registration.
If you have a question about whether your payment failed or are registered for an event, you can contact us using the Registration Questions contact form.
What are some common reasons for credit card payment failures?
The most common reason for transaction failures is incorrect address or security code number. Therefore check the billing address to ensure it is correct or modify if needed. For security reasons, we also require the card’s security PIN located on the back of the card.
Another reason for card failure is entering a misspelled name for the card holder.
If you have a failed payment, contact us using the Registration Questions contact form. We can investigate the reason for the payment failure.
Cancellation and Complaints
What is the chapter’s cancellation policy?
Cancellation and refund for online registrations, less a cancellation fee, is allowed if cancellations are submitted through Cvent by the registration deadline specified in the event announcement.
Cancellation fees are specified in the Registration information section of event’s summary page. Online registrants who do not attend the course or do not cancel by the event cutoff date are not eligible for a refund.
Attendee substitutions will generally be accepted. (See FAQ below)
Visit the Event Policies page for more information
What is the chapter’s complaint policy?
The Chapter welcomes your comments, complaints, suggestions, questions and other feedback concerning our Web Site information and services.
Visit the Event Policies page for more information
What options are there if I’ve registered for an event and I’m unable to attend?
Cancellation: All attendees can access their “My registration” site using the link provided in the confirmation email. You can cancel your registration through this “My registration” site (on Cvent). All cancellations are subject to the refund policy, which includes a cancellation fee. These fees are included in the Cost/Payment pages on the “My registration” site.
Substitutions: Are available if the name and contact info for the replacement is communicated to us using the Registration Questions contact form prior to the registration deadline.
How do I cancel my registration?
There are two ways to cancel your registration:
Self-cancellation: To cancel your registration:
- Step 1: Access your “My Registration” page. A link to this page is included in your registration confirmation e-mail. Enter the required information, also contained in the confirmation e-mail.
- Step 2: From the My Registration page you can view details about your registration and payment information. To cancel your registration, click the “Unregister” link on the menu bar.
If you do not have your confirmation e-mail, then contact the Registration POC for the event. Alternatively, click the “Already Registered” link on the event’s registration page and request a copy of your confirmation number.
Assisted cancellation: Contact the Event POC and he or she can help you.
Continuing Professional Education (CPE) Credits
Are CPE’s given for Chapter training events?
Yes. Continuing Professional Education (CPE) credits are given for Chapter training events. The number of CPE’s is listed on the Event Summary page for each event along with additional details such as learning objectives, advanced preparation, and area of study.
The ISACA® Greater Washington, D.C. Chapter is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education of the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.
Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North Suite 700, Nashville, TN, 37219-2417.
Web site: www.nasba.org.
Who do I contact if I needed a replacement CPE certificate?
All questions regarding CPEs for an event should be sent to us using the CPE Questions contact form.
Are CPE’s credits reported to ISACA International?
Yes. CPE credits are uploaded to ISACA Global on a quarterly schedule.
Typically updates are made by March 30, June 30, September 30, and December 15 of each year.
Event Presentations
How can I access event presentations.
Presentations are emailed directly to event participants. They are not posted on the chatper website.
Presentations from Special Seminars and Review Courses are typically sent by the course instructors.
Availability of presentations for virtual conferences depends on whethe the presenter has authorized their distribution to conference participants. If authorization has been given, links to presentations are included in the post-event CPE and feedback email.
Chapter Contact Information
What is the chapter’s mailing address?
ISACA Greater Washington, D.C. Chapter
P.O. Box 13993
Arlington, VA 22219
What is the chapter’s telephone number?
The chapter does not have a central telephone number. If you need a phone number to complete a training request, please contact the Registration POC (See FAQ above).
Who do I contact if I have questions about the Chapter?
View the Chapter Board page for details on contacting Chapter Board Officers and Directors.
Articles
Can I submit an article for the chapter website?
Yes, articles can be submitted by GWDC Members. Simply go to the Submit an Article idea page, and follow the onscreen instructions. A Member of the Communications Committee will assist you in identifying topics and also review your submission and suggest editorial changes as needed.
Articles should be between 1400 and 2500 words. Two-part articles will be considered. Articles should be easy to read and accessible for editing (e.g. no PDF files). Topics should be related to IT security, governance, and audit.
E-mail List
How do I join the Chapter e-mail list?
Members of the GWDC are automatically added to the Chapter e-mail list using information provided to ISACA International. Also, anyone who registers for our events is automatically added to the e-mail list.
Anyone who would like to be added should contact the GWDC Internet Director to be added to the mailing list. For more information, visit our Mailing List page.
How do I opt-out of the Chapter e-mail list?
All e-mails you receive from the Chapter contain a link that will remove you from the mailing list.
Volunteering
How do I volunteer for the Chapter Board?
To become a volunteer, contact the Volunteer Coordinator. For more information, visit the Volunteer page.
Job Announcements
Can anyone submit a job for the Chapter Job announcement board?
If an organization has a specific position to advertise on the job announcement board, then it can be submitted for review. All announcements are subject to review by the Chapter Board.
How long are job announcements posted?
An expiration date is required to be added to any announcement by the organization.
Training Offers
What are the special training offers posted on the chapter website?
Periodically training providers will offer discounts to their events for Chapter and ISACA members. Members should register for these special training offers with the training provider, not the GWDC.
Any discount codes for attending the training are provided via email to GWDC members.
If a GWDC member did not receive the offer discount code, they can contact us using the Registration Questions contact form.